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Tech Support Call from Hell

True story:

Customer: "I can't seem to connect to the Internet."

Tech Support: "Ah, right. What operating system are you running?"

Customer: "Netscape."

Complexity causes 50% of product returns

Half of all malfunctioning products returned to stores by consumers are in full working order, but customers can't figure out how to operate the devices, a scientist said on Monday.

Product complaints and returns are often caused by poor design, but companies frequently dismiss them as "nuisance calls", Elke den Ouden found in her thesis at the Technical University of Eindhoven in the south of the Netherlands.

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25 Reasons to Convert to Linux

Businesses, educational institutions, governmental agencies and other organizations around the world are converting their computer operating systems from Microsoft Windows to Linux at an increasing pace. They are likewise converting their application programs from commercial software to free software (also referred to as open source software). There are at least 25 reasons for this situation.

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Related post: 25 Reasons to Convert to Linux

A Great List of Freeware

This is a long list of free software for Windows. I have used many of these and found them to be great. I thought you might be interested: http://www.techtodayonline.com/index.php/topic,287.0.html

Funny How Things Work Out...

You remember when your neighbor was the first person in town to get cable TV? To be sure, they got clear pictures but they only got five channels! Who would be dumb enough to PAY for the privilege of watching a television channel when the other channels are all free? All you need is rabbit ears. The neighbor pays HOW MUCH for those extra channels? I'll never do that!